Learn how to optimize the customer experience across all digital channels, including website, mobile app, social media, email, and chat support.
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Omnichannel Management - 14 min read
Case Study: Verizon Omnichannel Breakdown
I delve into an unexpected detour I experienced while attempting to upgrade my phone at Verizon, uncovering surprising insights about touchpoints and channels along the way.
Case Study: Verizon Omnichannel Breakdown
I delve into an unexpected detour I experienced while attempting to upgrade my phone at Verizon, uncovering surprising insights about touchpoints and channels along the way.
